Delivery & Returns


Delivery within the UK is now FREE for all framed and canvas items

We know the importance of choosing a good delivery company and we have put our trust with DPD Local.

In conjunction with our wonderful suppliers, and after lots of practice with various types of packaging and various couriers we're confident that we've got it right!

On the day of despatch you should get an email from us stating that your order has been despatched so you will know it is on it's way.

On the day of delivery, you should get an email or text notification from Interlink stating a one hour delivery window within which your parcel will be delivered. We love this 1 hour window alert, it's very convenient if you have to pop out at all and don't want to be waiting around all day for a delivery.

What happens if my item is out of stock? 

This will never happen, as all items are created to order. We would only encounter a delay if we had a problem with a specific frame material, but we would let you know as soon as possible and offer you an alternative, or let you know of the delay timeframe.

Is my order subject to VAT?

All the prices are shown inclusive of VAT at the standard UK rate.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: Steep House, Dark Lane Chalford, Gloucestershire, GL6 8QD

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Pricing, Sizing & Deliveries